Items such as knives, nail cutters, explosive, fire arms and ammunition etc are strictly prohibited onboard.
Cruise Lake Queen (M/s Rajkumar Rai) is not liable for any losses owing to a change in schedule.
The passenger hereby warrants and declares he / she including any accompanying children and / or babies in arms does not suffer from any of major illness or ailments. The carrier shall not be responsible for any consequences of whatsoever nature resulting from pre-carriage illness / ailments that may manifest during the course of carriage. The passenger undertakes to indemnity and hold the carrier harmless from any Management is not and all such consequences
The carrier shall have no liabilities whatever for any injury of illness arising or resulting from any cause not attributable to any act, neglect, default on the part of the carrier and its servants
Please make sure the details are correct before booking your ticket. Correction of ‘Name’ is not permitted on the ticket once booked
Tickets once rescheduled (with applicable rescheduling charges) will not be cancelled or refunded.
Tickets are non-transferable and non-reusable.
Tickets are valid only till the date of travel prior to departure.
Tickets for infants below 2 yrs of age are non-chargeable. Additional charges will apply for additional chairs. Only Infants below 2 years of age will be allowed to carry milk and food.
Tickets, Liquors and Cigarettes 18% GST & Buffet 5% GST tax applicable.
48 Hrs prior to departure - 25% + GST tax applicable (Documentation Charges per Ticket).
24 Hrs prior to Departure - 40% + GST tax applicable.
Within 24 Hrs of Boarding Time- No Refund.
Passengers are not allowed to carry sharp articles like nail cutters, knives, explosives, inflammable goods, etc. in their handbags.
Consumption of alcohol and smoking are permitted by vessel's law. But passengers are not allowed to bring it with them during boarding. Liquors and cigarettes sold by our team will be allowed.
Free Baggage Allowance is 5Kg only as registered hand Baggage.
Pets and animals not allowed onboard the ferry.
Report at the jetty an hour before departure.
A hard copy of the Boarding Pass is mandatory during check-in All Passengers.
Passengers should carry a PHOTO IDENTITY CARD at the time of Check-In.
Use of narcotics on board is strictly prohibited as per Lake Queen guidelines.
Bringing of any food item, alcohol on board is strictly prohibited.
Food Item for Infant below 2 years is allowed.
Check-in counter closes - 15 Mins before Departure.
Boarding Closes - 10 Mins before Departure.
The users also agree that it is their sole responsibility to ensure they are in possession of all the valid documents such as identity proof, Govt. ID Proof, etc. to undertake the travel with Cruise Lake Queen (M/s Rajkumar Rai) in Uttar Pradesh. User agrees that Cruise Lake Queen (M/s Rajkumar Rai) shall, in no way be held liable, in case of the traveller’s inability to travel for not carrying valid travel documents.
Extra copy of the ticket print out will be charged Rs 50/- if taken from the Cruise Lake Queen (M/s Rajkumar Rai) offices.
Passengers will be responsible for their own belongings. Cruise Lake Queen (M/s Rajkumar Rai) is not liable for any loss or damage caused to their belongings while on board.
Cruise Lake Queen (M/s Rajkumar Rai) reserves the right to cancel or change the published voyage date and time for any official reason, in any manner or to any extent. We shall bear no liability for any loss that passengers may suffer or any consequences thereof or in respect to any changes in schedule due to bad weather or technical reasons. In this case, passengers can either claim full refund or can reschedule their journey based on availability.
The passenger hereby warrants and declares he/she, including any accompanying children and/or babies does not suffer from any form of major illness or ailments. The carrier shall not be responsible for any consequences of whatsoever nature resulting from pre-carriage illness/ailments that may manifest during carriage. The passenger undertakes to indemnify and hold the carrier harmless from any such consequences.
The ticket and the carriage of passenger hereunder shall be governed by Indian law, and all disputes and claims (Including but not limited to claims arising out of personal injury) and the carriage of passengers shall be referred to the exclusive jurisdiction of the competent court in Gorakhpur, Uttar Pradesh, India.
Cruise Lake Queen (M/s Rajkumar Rai) shall have no liability whatsoever for any injury or illness arising or resulting from any cause not attributable to any act, neglect, default on the part of the carrier and its crew members.
By booking a ticket with Cruise Lake Queen (M/s Rajkumar Rai) , the passenger, hereby confirms their acceptance of all the terms of service put forward by Cruise Lake Queen (M/s Rajkumar Rai) against the use of their services by users.
For grievances and suggestions, kindly contact :
contact@cruiselakequeen.com,
Mobile : +91 9415027200
